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How to Respond to a Security Incident

Welcome back to SKOUT’s MSP Sales and Marketing Tips. This week, we’re diving into how you can minimize downtime and contain the damage of a potential incident so you can explain how your MSP protects their clients and gives them the piece of mind they need.
 
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Most people don’t realize that they’ve been compromised until it’s too late.
 
 However, responding quickly to an incident is key towards minimizing the potential damage. That’s why it’s important to have an incident response plan in place to help you reduce downtime, lost revenue and secure your customers’ most important data. 

Always be prepared

Even if you have a 24/7/365 Security Operations Center backing your MSP, it’s always good to have key team members be available 24/7 to access critical parts of your system and respond in case of an emergency.

Containing the Damage

So you or your cybersecurity partner has detected suspicious activity. What now?

It’s important to work with a cybersecurity partner to immediately take steps to contain the damage and stop the attackers from targeting more devices.

You might need to take immediate action and isolate the affected devices, or apply patches and prepare to bring them online as the recovery process goes on. ​​​​​

Eliminating the Threat

Once you and your cybersecurity partner has established the root cause of the attack, it’s time to remove the malware and eradicate the threats entirely. Once your systems are secure, you can re-evaluate your cybersecurity framework, and improve it to prevent threat actors from breaking into your systems again. 

And to help turn this information into a conversation…

Here are two sales email templates to reach out to prospects. SKOUT Partners can also head over to their Partner Portal now to access two more templates AND a full Incident Response plan.